How to Handle a Complaint
Length: 2 hoursIntended Audience: Anyone dealing with customers
What:
Possibly the single best method to increase a distributor's CSI (Customer Satisfaction Index) is to successfully handle a complaint. Each of your competitors also purports to offer good service. Putting your resources where your mouth is will make your customer a believer. The eight-step method will uncover the issues, assist in gathering the facts and set a pathway to a satisfactory solution for complaints of every kind. Good customers (defined in the program) make your business run; helping them through a problem will solidify your vendor-partner relationship like nothing else can.
